Terms and Conditions

Cancellation of Tours

DAY TOURS

To secure your booking of a single day tour, we require full payment.

If you choose to cancel your day tour more than 6 weeks in advance, Rustic Tours will offer a full refund, minus £50 administration fee.

If you cancel your day tour within 6 weeks, refunds will be made as following;
4-6 weeks before tour start date - 75% refund minus £50 administration fee.
2-4 weeks before tour start date - 50% refund minus £50 administration fee.
within 2 weeks of tour start date - No refund.

If you are unable to proceed with your tour, we would like to offer the opportunity to reschedule your Rustic Tour for another date.  This is not guaranteed however, and is subject to driver and vehicle availability.

MULTI DAY TOURS

To secure your booking of a multi-day tour, we require 25% deposit which is non-refundable.

We require full payment of the remaining balance within 6 weeks of your tour start date.

If payment is not made in full within 6 weeks of the tour start date, Rustic Tours reserves the right to cancel your tour with no refund offered.

If you choose to cancel your multi-day tour more than 6 weeks of the tour start date, Rustic Tours will offer a refund of any payments you have made, minus your 25% deposit.

If you choose to cancel your multi-day tour within 6 weeks of the tour start date, Rustic Tours will offer a refund as follows;
4-6 weeks of the tour start date - 75% refund of balance, minus £50 admin fee.
2-4 weeks of the tour start date - 50% refund of balance, minus £50 admin fee.
within 2 weeks of tour start date - No refund.

If you are unable to proceed with your tour, we would like to offer the opportunity to reschedule your Rustic Tour for another date.  This is not guaranteed however, and is subject to driver and vehicle availability.

CANCELLATION BY US

In exceptional circumstances, the managers of Rustic Tours reservce the right to cancel your tour.  In such cases we will inform clients and a full refund will be given.

Other Terms and Conditions

​INSURANCE AND RISK AVOIDANCE
Customers coming on tour with us should have adepuate and appropriate insurance to cover against personal injury, medical expenses, death, repratriation expenses, loss or damage of luggage and contents, and expenses associated with cancellation or curtailment of tour.  In the event of client illness.  In the event of client illness, then the relevant client must accept responsibility for any medical costs incurred and Discreet Scotland shall not be liable to refund any part of the tour cost. It is incumbent on each client to ensure that insurance cover held is both current and adequate for the particular needs of such client and/or group for which such client is responsible. All visitors from overseas must have insurance to cover accident and repatriation.

HEALTH AND SAFETY
Customers/Passengers should follow safety directions of Tour Guide.  Rustic Tours must be notified in advance of any passengers suffering from any medical condition or are taking medication which is likely to interfere with their ability to fully participate in the tour schedule.  Clients whose fitness level or medical condition is not considered by Rustic Tours to be appropriate for certain activities may be asked to make alternative arrangements.  In such cases compensation will not be offered by Rustic Tours.
Any physical activity including walking must be considered by each passenger accordingly with their own fitness level and ability.  Rustic Tours accepts no responsibility for injury or death resulting from inappropriate activity.
All passengers should be aware that weather conditions in Scotland can vary across all seasons of the year.  Appropriate clothing and equipment should be considered by customers when coming on a tour with Rustic Tours.
Rustic Tours reserves the right to terminate a tour if, in the reasonable opinion of the company the behavior of a client or client group is or is likely to be disruptive, dangerous or upsetting to other people or if such client or group have caused or are likely to cause damage to property. Rustic Tours will not pay any refund or costs incurred by a client in the event that a tour is terminated due to unacceptable behavior.

COMPLAINTS PROCEDURE
Whenever possible, clients (customers) should promptly bring a complaint to attention of the Guide/Company.
Clients wishing to lodge a complaint after the trip or tour should write to the company within 28 day’s of the tour end providing full details. The Company will endeavor to resolve such complaint in an amicable manner as expeditiously as possible.

TOUR POLICY
We provide a private tour service which is exclusive to your group only. We do not add other groups to your tour, nor do we accept bookings for individuals joining together to make up numbers. Our tours are not designed for split groups and your booking may be cancelled if we suspect this is the case.